bt baje Terms and Conditions

1. General Provisions

These terms and conditions form a legal agreement governing the use of all services provided through the bt baje platform — including online casino games, sports betting, live dealer games, and other entertainment activities. This agreement is made between the user (you) and the entity operating bt baje (we/us).

By accessing this platform or using any of its services, you confirm that you have read, understood, and agreed to comply with these terms. Our Privacy Policy and Responsible Gaming Policy are also incorporated as part of these terms.

bt baje reserves the right to modify, add to, or cancel these terms at any time. Where changes are significant, registered users will be notified as early as reasonably possible.

2. Account Registration and Identity Verification

2.1 Registration Process

To use bt baje's services, you must create a personal account. During registration, you are required to provide the following information accurately:

• Full name (as shown on your national ID card)
• Active mobile number
• Valid email address
• Date of birth
• A strong password

If false or incomplete information is provided, bt baje reserves the right to permanently close the account and forfeit any associated balance.

2.2 Identity Verification (KYC)

bt baje carries out a Know Your Customer (KYC) process to maintain a safe and transparent environment. As part of verification, you may be asked to submit one or more of the following documents:

• National ID card (NID) or birth registration certificate
• Scanned copy of the relevant pages of your passport
• Document proving that your name matches your mobile banking account

Withdrawals may be held until verification is complete. Verified accounts are eligible for all our services and special promotions.

3. Age and Eligibility Requirements

All bt baje services are available only to individuals aged 21 or above. No person under the age of 21 may create an account on this platform or take part in any form of betting or gaming activity.

If age verification reveals that a user is below this age limit, the account will be closed immediately and all transactions will be cancelled. The following eligibility conditions also apply:

• Online gaming and betting must be lawfully permitted in the country or region from which you are accessing the service.
• Only one account per person is allowed.
• You must confirm that you are acting on your own behalf and are not placing bets on behalf of another person.

4. Account Security and Responsibility

4.1 Protection of Login Details

You are solely responsible for keeping your account username and password strictly confidential. You are strongly advised not to share this information with anyone. If you suspect any unauthorised access to your account, notify our support team immediately.

4.2 Single Account Policy

Each user may operate only one account. Creating multiple accounts under the same name, from the same device, or using the same payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed and deposited funds may be forfeited.

4.3 Account Transfer Prohibited

Selling, transferring, or lending your account is strictly prohibited. A bt baje account is entirely personal and non-transferable.

5. Terms Governing Deposits and Withdrawals

5.1 Deposit Methods and Limits

bt baje currently accepts deposits via bKash, Nagad, Rocket, and Upay. The minimum deposit amount by any method is ৳500. Deposited funds are generally credited to your account promptly.

When making a deposit, you must use a mobile banking account registered in your own name. Funds sent from a third-party account will not be accepted and will be returned.

5.2 Withdrawal Process

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals will only be sent to the mobile banking number registered with your account.

Withdrawals may be delayed if identity verification has not been completed. Withdrawals are not permitted before the wagering requirement of an active bonus has been met.

5.3 Transaction Security

All financial transactions on bt baje are secured with SSL encryption. We will never ask for your password or PIN by phone or email.

6. Terms Governing Bonuses and Promotions

6.1 Welcome Bonus

bt baje offers a 150% bonus on your first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 25 times the bonus amount. For example, depositing ৳1,000 gives you a ৳1,500 bonus, and you must wager ৳1,500 × 25 = ৳37,500 before withdrawing.

6.2 General Bonus Terms

The following general terms apply to all bonuses:

• The same user may not claim a specific bonus more than once.
• After claiming a bonus, the wagering requirement must be met within the specified time limit.
• Before the wagering requirement is met, only the original deposited amount may be withdrawn; however, doing so will cancel the active bonus and any associated winnings.
• Winnings earned from bonuses are withdrawable up to a set maximum limit.
• bt baje reserves the right to modify, suspend, or cancel any bonus offer.

6.3 Bonus Abuse

If multiple accounts are used, registrations are made under different identities, or any manipulation is carried out with the intent to exploit bonuses unfairly, bt baje may close the account and forfeit all bonuses and associated winnings.

7. Gaming Rules and Fair Play Policy

All games offered on bt baje are products of verified and certified software studios. Each game outcome is determined by Random Number Generator (RNG) technology, which is fully impartial and verifiable.

If a round is left incomplete due to a technical error or disconnection during gameplay, bt baje will determine the result of that round automatically, and that decision will be considered final.

In sports betting, if a match is cancelled, abandoned, or has its result changed, bt baje will make a decision regarding that bet in accordance with its own policy, and that decision will be final and binding.

8. Prohibited Activities

The following activities are strictly prohibited on bt baje:

• Any form of fraud, deception, or hacking.
• Playing games or placing bets using automated software, bots, or scripts.
• Attempting to gain unauthorised access to another user's account.
• Using the platform for money laundering or illegal transfer of funds.
• Colluding with other users to ensure a one-sided outcome.
• Making false claims of acting on behalf of bt baje staff.
• Exploiting any technical vulnerability of the platform to gain an unfair advantage.

Involvement in any of the above activities may result in bt baje permanently closing the account and taking legal action if necessary.

9. Account Suspension and Permanent Closure

9.1 Account Closure at the User's Request

You may request to close your account at any time via live chat or email. You will be given the opportunity to withdraw any remaining balance before the account is closed, but any active bonus wagering requirement must first be met.

9.2 Account Suspension by bt baje

bt baje may temporarily or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• If the information provided is found to be false or incomplete.
• Suspicion of fraud or bonus abuse.
• Upon instruction from a regulatory authority or law enforcement agency.

10. Limitation of Liability

bt baje services are provided on an "as is" basis. bt baje will not be liable for the following:

• Loss caused by internet disconnection or technical issues.
• Any loss resulting from a user's account details being disclosed to another party.
• Unexpected server downtime or service interruptions during maintenance.
• Delays caused by errors from a third-party payment provider.

Betting and gaming carry financial risk. There is a possibility of losing your deposited funds, and the full responsibility for that risk lies with you.

11. Privacy and Data Protection

bt baje places the highest importance on the privacy of users' personal information. Full details of how your information is collected, stored, and used can be found in our Privacy Policy.

Information provided at registration is used solely for identity verification, account management, processing financial transactions, and compliance with applicable laws. Personal information is not sold to third parties.

12. Dispute Resolution

12.1 How to Submit a Complaint

If you have a dispute or complaint regarding bt baje's services, please contact our customer support team first. Our team is available 24/7 via live chat and email in both Bengali and English.

When submitting a complaint, please include the following information:

• Account username
• Date and time of the issue
• Transaction or game ID (where applicable)
• A clear description of the issue

12.2 Resolution Timeframe

Simple complaints are generally resolved promptly. Complex matters may take longer to investigate, but updates on every complaint will be provided regularly. bt baje's decision in resolving a dispute will be considered final.

13. Changes and Updates to Terms

bt baje reserves the right to modify these terms and conditions as needed. For significant changes, users will be informed via their registered email address or through a notice on the website.

Continued use of the platform after any changes will be taken as your acceptance of the updated terms. It is therefore advised to visit this page regularly.

Read our Responsible Gaming Policy for bt baje's guidelines and support details on gaming responsibly. Our Frequently Asked Questions section will also be helpful for answers to any general queries.

14. Contact

If you have any questions or need clarification about these terms and conditions, please contact our support team:

• Live Chat: 24/7 direct support (via the chat button on the website)
• Email: [email protected]
• Language: Bengali and English

Our team tries to respond to every inquiry as quickly and effectively as possible.