bt baje Privacy Policy

The key terms used in this Privacy Policy are defined below:

• "Platform" refers to the bt baje website (bt-baje.cam), all its pages, mobile applications, and related digital services.
• "User" refers to any person, registered or unregistered, who browses or uses the bt baje platform.
• "Personal Information" refers to any information that can directly or indirectly identify a person — such as name, mobile number, email address, or financial transaction details.
• "Processing" refers to any operation performed on data, including collecting, storing, analysing, modifying, transmitting, or deleting it.

This policy applies to all users of the bt baje platform. By starting to use the platform, you are considered to have given your consent to this policy. This policy applies alongside our other legal documents.

bt baje collects various types of information, which can be divided into the following categories:

2.1 Identity Information

At the time of account registration, your full name, date of birth, gender, and national identity card details are collected. This information forms part of the identity verification (KYC) process and is essential for account security.

2.2 Contact Information

Mobile number, email address, and where applicable, postal address are collected. This information is used for account verification, sending OTPs, and delivering important notifications.

2.3 Financial Transaction Information

Deposit and withdrawal history, mobile wallet numbers (bKash, Nagad, Rocket, Upay), and details of transaction times and amounts are recorded. Full card numbers or sensitive bank account details are not stored on bt baje's servers.

2.4 Activity Information

Data on betting and gaming activity on the platform, preferred games or markets, session duration, and user behaviour is collected automatically.

2.5 Technical Information

IP address, browser type and version, operating system, device identifier, and connection logs are collected. This information is used for security monitoring and resolving technical issues.

bt baje collects information in the following ways:

• Information provided directly: Information you provide by filling in registration forms, updating your profile, or contacting support.
• Automatic collection: Information collected automatically through cookies, web beacons, and log files while you use the platform.
• Information from third parties: Necessary information received from payment gateways and identity verification services.
• Public sources: Information you have publicly shared on social media may be used to improve bt baje's services.

The collected information is used for the following purposes:

4.1 Account Management

Verifying user identity, creating and maintaining accounts, and providing services as requested by you.

4.2 Processing Financial Transactions

Financial information is required to accept deposits, process withdrawals, award bonuses, and ensure transaction security. bt baje accepts a minimum deposit of ৳500 and a minimum withdrawal of ৳800.

4.3 Security and Fraud Prevention

Information is analysed to detect and prevent multiple account creation, fraudulent activity, money laundering, and other illegal activities.

4.4 Service Improvement

Information is used to analyse user experience and improve the platform's functionality, design, and content.

4.5 Communication and Notifications

Important account-related notifications, security alerts, and, subject to your consent, promotional information are sent.

4.6 Responsible Gaming Support

Specific patterns in a user's gaming activity are identified to provide support in line with the Responsible Gaming Guidelines and, where necessary, to recommend setting limits.

bt baje does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 With Service Providers

Only the necessary information is shared with trusted third parties that bt baje works with for tasks such as payment processing, identity verification, technical infrastructure, and customer support. These parties operate under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed as required by a court order, a lawful request from a government authority, or applicable law. In such cases, bt baje will make every effort to notify the user in advance where possible.

5.3 Fraud and Crime Prevention

Necessary information may be shared with fraud detection agencies or law enforcement agencies to assist in the investigation of serious crimes.

5.4 Business Restructuring

In the event of a merger, acquisition, or restructuring of bt baje's business, user information may be transferred to the relevant parties. Users will be given advance notice in such cases.

bt baje applies industry-standard technical and administrative measures to protect user information:

• SSL Encryption: All data transmitted between the platform and the user is encrypted using SSL technology.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Verification: OTP-based second-layer verification is available for logins and transactions.
• Limited Access: Staff are only granted access to the information necessary to carry out their responsibilities.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Data Backup: Regular backups are maintained in a secure, encrypted manner to prevent data loss.

However, no method of transmitting information over the internet is 100% secure. bt baje makes every effort to provide maximum protection, but the risk of any security breach cannot be entirely ruled out.

The bt baje platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

7.1 Types of Cookies

• Essential Cookies: Used to maintain login status and ensure security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your preferred language, theme, and other settings.
• Analytics Cookies: Used to understand how the site is used, which helps improve the quality of the service.
• Marketing Cookies: Used to show relevant advertisements based on your interests.

7.2 Cookie Controls

You can refuse or delete cookies through your browser settings. However, please note that disabling essential cookies may limit some features of the platform. The method for managing cookies varies by browser — refer to your browser's help page for details.

bt baje retains personal information only for as long as necessary. The factors that determine the retention period are:

• All primary information is retained for as long as the account remains active.
• After an account is closed, information required to meet legal obligations is kept for the specified period.
• Financial transaction records may be retained for an extended period as required by law.
• For marketing communications, relevant information is deleted within a reasonable time after consent is withdrawn.
• Information related to an active dispute or investigation is retained until those matters are resolved.

Once the retention period ends, information is securely deleted or anonymised so that no individual can be identified from it.

Every user of the bt baje platform has the following rights regarding their personal information:

9.1 Right to Know

You can find out what information bt baje holds about you, why it is being held, and who can access it.

9.2 Right to Correction

If your profile contains incorrect or incomplete information, you can request that it be corrected. This can be done directly from account settings or through the support team.

9.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, it may not be possible to delete all information due to legal obligations or ongoing disputes.

9.4 Right to Object to Processing

You can object to your information being used for marketing purposes and opt out of marketing communications at any time. Each email will include an unsubscribe option.

9.5 Right to Data Portability

You can receive a copy of your data in a structured, commonly usable format.

To exercise these rights, contact bt baje customer support directly. We will make every effort to respond to your request within a reasonable time. You can also visit our Frequently Asked Questions (FAQ) section for general queries.

The bt baje platform is strictly intended for users aged 21 and above. We do not knowingly collect any information from anyone under the age of 21.

Age is verified at the time of registration, and proof of age must be submitted during the account verification process. If any minor's information has been collected by mistake, the relevant account will be closed and the information deleted as soon as this comes to our attention.

If a parent or guardian suspects that their minor child is using bt baje, please contact customer support immediately. For more information on this, please see our Responsible Gaming section.

The bt baje platform may contain references to certain third-party services. These services have their own privacy policies, and bt baje is not responsible for their collection or use of information.

Strict data processing agreements apply to each of the third-party partners bt baje works with. These agreements ensure that partners process information only for the specified purposes and in accordance with bt baje's instructions.

Payment gateways such as bKash, Nagad, Rocket, and Upay have their own privacy policies. Information shared with these platforms during a transaction will be governed by their respective policies.

bt baje may update this Privacy Policy from time to time. Such updates may be necessary to keep pace with changes to the service, technical improvements, or changes in law.

Before any significant changes, bt baje will send a notification to your registered email and post a clear notice on the platform. For minor changes, only the "Last Updated" date at the top of the page will be updated.

If you continue using the platform after changes have been made, you will be considered to have agreed to the updated policy. We recommend reviewing this page regularly. For more information about bt baje, you can read our About Us page.

If you have any questions, requests, or complaints about this privacy policy, please contact the bt baje support team:

• Live Chat: Contact us directly through the platform's live chat — available 7 days a week, 24 hours a day.
• Email: [email protected]

The bt baje support team provides service in both Bengali and English. We are committed to responding to data protection requests, and your request will be processed as quickly as possible.